Privacy Policy

Last Updated: August 8, 2025

GRAF VENTO REAL ESTATE L.L.C S.O.C (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. We value you as our customer, respect your privacy, and are committed to handling your information responsibly.

This policy describes what personal information we may collect from you or that you may provide to us, how we use and protect that information, and the situations in which we may share it.

If you have any questions or concerns about this privacy policy or your personal information, please contact us using the details in Section 10 – Contact Us.

1. Sources of Personal Data

We may collect your personal information from:

Our websites (including www.graf.ae and related subdomains)
Email, text messages, or other electronic communication with us
Contact through our sales or customer service team
Online or offline registration forms (inquiries, surveys, events)
Advertising interactions through our or our partners’ campaigns
Social media platforms or other publicly available sources
Business partners, agents, or referral sources

This policy does not apply to information collected:

By third-party websites or applications that may link to or from our platforms
By any third party not directly controlled by us

2. What Information We Collect and How We Use It

We may collect and use your personal information to:

2.1 Respond to your inquiries

Details collected: name, email address, phone number, nationality, and your inquiry details
Purpose: to respond to questions, provide requested information, and offer relevant services

2.2 Facilitate transactions or agreements

Details collected: identification information, contact details, payment details
Purpose: to prepare or execute contracts, process transactions, and meet legal requirements

2.3 Send you marketing or promotional material (where you have agreed or where applicable law allows)

Details collected: name, email, phone number, and marketing preferences
Purpose: to inform you about offers, services, and events that may interest you
Opt-out available at any time (see Section 4)

2.4 Improve our services and user experience

Details collected: technical information (IP address, browser type, device), usage data, cookie information
Purpose: to understand website usage, personalize content, and improve site functionality

2.5 Fulfil legal obligations or protect against fraud

Details collected: information necessary to comply with legal, regulatory, or security requirements

3. How We Collect Information

We may collect personal data:

Directly from you when you fill in forms, contact us, or interact with our services
Automatically when you use our website through cookies and analytics tools (Google Analytics, Bing Analytics, Facebook Pixel)
From third parties such as advertising partners, business partners, or publicly available sources

4. How to Opt Out

You can opt out of receiving marketing communications by:

Clicking the unsubscribe link in our emails
Adjusting your communication preferences with us
Contacting us directly using the details in Section 10

5. Sharing of Information

We may share your personal data with:

Service providers who support our operations (IT, marketing, payment processing) under confidentiality agreements
Advertising platforms such as Google, Bing, and Facebook to deliver relevant ads
Legal or regulatory authorities if required by law
Business partners in connection with providing you requested services or offers

We do not sell your personal data.

6. International Data Transfers

Your personal information may be transferred and stored outside your country of residence. We will take reasonable steps to ensure that your data is treated securely and in line with applicable laws in the relevant jurisdiction.

7. Data Retention

We will keep your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Your Rights

Depending on your location and applicable laws, you may have rights regarding your personal data, such as:

Accessing your data
Requesting corrections
Requesting deletion
Withdrawing consent for processing where applicable
Objecting to certain processing activities

If you wish to exercise these rights, please contact us (Section 10). Rights will be honored where required by applicable law.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Analyze site traffic and usage patterns
Personalize content and advertising

You can manage or disable cookies in your browser settings.

10. Contact Us

GRAF VENTO REAL ESTATE L.L.C S.O.C

Email: dubaicityalex@gmail.com

Phone: +971 50 990 5798

Address: Office No. L13/04-B-34, Burjuman Centre, Bur Dubai, Al Mankhool, Dubai, UAE

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will be posted on this page with the “Last Updated” date.